• Investors will be treated fairly at all times
• Complaints raised by Investors will be dealt with courtesy and in a timely manner
• Queries and Complaints will be treated efficiently and fairly.
The Investment advisor and employees work in good faith and without prejudice, towards the interests of the Investors.
Grievance Redressal Mechanism
Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
1. Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Research Analyst. Alternatively, the Investor may call on +91 8482825057 - compliance@investinnresearch.com
2. A letter may also be written with their query/complaint and posted at the below Registered Address – : – GAT NO. 1174 and 1175 1, E Wing, 3 Floor, Office No. 301,, Sai Arcade, Agarwal Gupta Haveli, Wagholi, Haveli,, PUNE, MAHARASHTRA, 412207
3. Clients can write to the Research Analyst at support@investinnresearch.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Research anaylst.
In case of any grievance customer can follow below mentioned grievance redressal hierarchy :
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Sneha Rai | GAT NO. 1174 and 1175 1, E Wing, 3 Floor, Office No. 301,, Sai Arcade, Agarwal Gupta Haveli, Wagholi, Haveli,, PUNE, MAHARASHTRA, 412207 | 8482825057 | compliance@investinnresearch.com | 10 to 6 |
| Head of Customer Care | Sneha Rai | GAT NO. 1174 and 1175 1, E Wing, 3 Floor, Office No. 301,, Sai Arcade, Agarwal Gupta Haveli, Wagholi, Haveli,, PUNE, MAHARASHTRA, 412207 | 8482825057 | compliance@investinnresearch.com | 10 to 6 |
| Compliance Officer | Sneha Rai | GAT NO. 1174 and 1175 1, E Wing, 3 Floor, Office No. 301,, Sai Arcade, Agarwal Gupta Haveli, Wagholi, Haveli,, PUNE, MAHARASHTRA, 412207 | 8482825057 | compliance@investinnresearch.com | 10 to 6 |
| CEO | Sneha Rai | GAT NO. 1174 and 1175 1, E Wing, 3 Floor, Office No. 301,, Sai Arcade, Agarwal Gupta Haveli, Wagholi, Haveli,, PUNE, MAHARASHTRA, 412207 | 8482825057 | compliance@investinnresearch.com | 10 to 6 |
| Principal Officer | Sneha Rai | GAT NO. 1174 and 1175 1, E Wing, 3 Floor, Office No. 301,, Sai Arcade, Agarwal Gupta Haveli, Wagholi, Haveli,, PUNE, MAHARASHTRA, 412207 | 8482825057 | compliance@investinnresearch.com | 10 to 6 |
4. In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on toll free Helpline at 1800 22 7575/ 1800 266 7575.
After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.
For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: "Online Resolution of Disputes in the Indian Securities Market" available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html
ODR Portal can be accessed via the following link – https://smartodr.in/
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